Free resource

Free refusals register template

A printable refusals register for recording refused age-restricted sales, laid out with the columns used in the widely adopted No ID No Sale log format: entry number, date, time, product, name or description of the person refused, observations, the staff member who refused, and manager signature and date.

How to use it

• Keep the register at the till so refusals are recorded immediately, not at the end of a shift.
• Fill in every column for every refusal — an incomplete entry is weak evidence.
• Record attempted proxy sales (an adult buying for someone underage) as well as direct refusals.
• Have a manager review and countersign the register regularly — weekly is a good standard.
• Keep completed pages at the premises; licensing officers and the police may ask to see them.

For councils and licensing teams

You are welcome to link to this page from your licensing guidance or business-support pages, and to share the template with licensed premises in your area. The PDF is free to download and redistribute unchanged. If you would like the template with your council's branding, or a version tailored to a local scheme, get in touch and we will be happy to help.

Prefer to keep the register digitally?

RetailShield Compliance includes a digital refusals register with the same columns, recorded on the shop floor in seconds, time-stamped, printable for inspections, and visible to owners across every store — alongside Challenge 25 training, certificates and weekly manager reviews.

This template is a practical record-keeping aid, not a government form, and using it does not by itself guarantee compliance. Check your premises licence conditions and your local licensing authority's guidance.